We want you to love your shopping experience with us. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process designed to give you peace of mind.
Return Window
You may return any eligible product within 30 days of the delivery date. All returned items must be unused, in their original packaging, and in resalable condition.
Return & Exchange Fees
We do not charge any restocking or handling fees. Returns and exchanges are completely free of service charges to encourage confident purchases.
Shipping Costs for Returns
Return shipping costs are covered by our store. We will provide a prepaid return label upon approval of your return request. Please note that original shipping charges (if any) are non-refundable.
Return Address Notice
Please do not send the returned item back to the original shipping address. Once your return request is approved, our customer service team will email you the correct return address and instructions. Any packages sent without prior approval or to the wrong address may not be processed or refunded.
Return and Refund Process
To apply for a return and refund, customers must follow these steps:
- Contact our customer service team by email or phone to initiate the return process.
- Provide your order number, a clear reason for the return, and any relevant photos if the product is damaged, defective, or incorrect.
- Once your request is approved, you will receive a prepaid return label and return instructions via email.
- Please pack the item securely in its original packaging and ship it using the provided label.
- Once the returned item is received and inspected, we will issue a refund to your original payment method within 10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@voguevarsity.com
Refund Eligibility
Refunds are only applicable to products returned in original, unused, and undamaged condition. Items that show signs of wear, misuse, or alteration may not be eligible for a full refund. We reserve the right to reduce or deny the refund based on the condition of the returned item.
Applicable Return Situations
Returns and refunds are typically accepted in the following situations:
- The customer received a defective or damaged product
- The wrong item was delivered
- The item does not match the description on the website
- The customer is unsatisfied, and the item is still in new and unused condition
Returns due to customer preferences (such as change of mind or ordering the wrong size or color) are accepted as long as the product is unused and in resalable condition. However, the final decision will be subject to approval by our returns team.
Non-returnable Items
Certain products, such as custom orders, final sale items, or gift cards, may not be eligible for returns. Please refer to the product description for specific exclusions.
Contact Information
If you have any questions about returns or need assistance, please contact us through:
Address: 48 Vernon St, Bangor, ME 04401, USA
Email: Sales@voguevarsity.com
Phone: +1 (323)-657-5654